Empower AI has won the Digital Innovation for General Services Administration Infrastructure Technologies Next Generation task order under the GSA Alliant 2 Governmentwide Acquisition Contract.
The award has a total value of $145.6 million over two years of performance.
“This award reflects the trust GSA has placed in our team and the results we’ve delivered throughout our partnership,” said Jeffrey Bohling, president and CEO of Empower AI.
“As the federal IT environment continues to evolve, DIGIT XGen allows us to build on that foundation by bringing more AI-enabled automation, modernization, and measurable outcomes to GSA’s workforce and the agencies they serve.”
The award builds on Empower AI’s role as GSA’s enterprise IT services partner, evolving the original DIGIT program ⎯ which serves 18,000 users ⎯ into a next-generation model focused on automation, AI/ML integration and modern service delivery.
Under DIGIT XGen, Empower AI will deliver end-to-end enterprise IT support, to include omni-channel service desk operations, device and mobile device management, ServiceNow platform engineering, security operations, and solutions engineering for users across over 800 government installations.
The next-generation program also includes a mandate to embed intelligent automation throughout the IT service lifecycle, so Empower AI will leverage its Accelerator Framework and production-proven ITSM AI capabilities.
“We understand what it takes to keep a complex, dispersed federal enterprise running reliably,” said Katie Sutton, vice president of operations at Empower AI. “DIGIT XGen gives us a clear mandate to go further by driving measurable improvements in user experience and operational efficiency through intelligent automation.”